Xfinity plant
Xfinity globe
Community Forum

Re: Call History Gone....disappeared

New Poster

Re: Call History Gone....disappeared

So I changed my sevices and removed TV. We never had voicemail because we prefer to HEAR our messages and answer if we want. I have always been able to get my call history. And block unwanted constant callers. When I changed my services they tried to add the voicemail without saying anything. I had it removed. And now call history is gone. And all those annoying callers have started calling again!!! I have no way of blocking them now!!!!

Official Employee

Re: Call History Gone....disappeared

 

MChapman52, I'd like to look into your call history issues. Are you using the Connect App?Please send me a private message with your full name, residential account number and address for help. 

Contributor

Re: Call History Gone....disappeared

I noticed same thing this morning--- the list of call history is gone.  I check it to see where unusal calls came from.  Wa there Monday but gone today (Wednesday).  

I have not changed anything with our account or settings.  I log in via my pc to look thru my Xfinity account. 

New Poster

Re: Call History Gone....disappeared

I'm having exactky the same issue as of todsy. I tried accessing from app and home computer. "Your call history is empty" is all I get.