Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Hello bur6349. The Caller ID (CNAM) name can only be changed in certain circumstances. I can review your name change request, and account provisioning. Please send me a private message and include your full name, service address, and account number so I can access your account.