Community Forum

Phone display voicemail messages but no messages

New Poster

Phone display voicemail messages but no messages

Hi, my phone keeps displaying that I have new messages but theres nothing on the voicemail. I just bought a new phone thinking the old one was the probloem but it seems like Xfinity voicemail system is the problem ion this case. Any advice?

New Poster

Re: Phone display voicemail messages but no messag

There is a solution but you still need to call Comcast for support. I have been through this today...all day. My call was escalated twice because nobody could figure it out. BUT someone finally did. It may need to be escalated but the issue was this:

 

There were 141 messages still attached to my new number from the previous owner of the number.  Smiley Sad The voicemails were not cleared before the number was put back into rotation for a new customer. Once they cleared those voicemails, the maddening "bup-bup-bup-bup" went away and the phone's display didn't show "New Message" anymore. Everything works beautifully now.