Community Forum

Phone Feature removal

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Phone Feature removal

I've had my caller id and call waiting removed for over a year now and five days ago the features are back on and everytime I call I get no one that will help.  I get pushed to the Philipines they can't understand what I'm asking repeat back everything wrong say  oh it's fixed I check still not fixed they constantly run diagnostics over and over again and all they do is make you more and more frustrated and angry.  I hope another internet company rises with the same options and puts Xfinity out of business they don't care about their customers.  All they do is hang up on you and guess what I have to call back again.  Last year Matt was very helpful the regional disctrict manager he gave me his cell phone and said call me with any issues don't call the office.  Well this time he was willing and said he's tried and no results.  So here I am I can't work and Xfinity still wants to be paid and they don't care about their customers.  I have all their services and today am on the phone trying to find another company  I've called 78 times over the past five days and have gotten no help and can't work because, of this problem.  Xfinity has gotten really bad with their customer sevice. So far today I've spoken to Debbie, Kim, Gloria, Amber, Ellen, Mark, Sun, Tina, Aliza and guess what still not fixed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Stay tuned I'll post if the issue ever gets resolved!!!!!!!!!!!!!!!!!!!!!!!!!! Five days now not looking good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: Phone Feature removal

So after 5 days and 75 agents number 76 Aliza fixed the issue by being the only one to get with an engineer to turn off the featers.  Wow insane how many times I had to call.  I was on the phone with for 2.5 hours and she did offer a credit nice I didn't have to ask but, at least she fixed the issue and went above and beyone.  Xfinity you need to have Aliza train your tier two agents she knows how to fix things!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!