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Permanent blocking of Call Waiting feature

Regular Visitor
Solved!

Permanent blocking of Call Waiting feature

For years, it seems like there's been an almost continual problem with people's requests to permanently block call waiting on my  landline.  Can someone direct me on how to get this done?  (NOT for just for certain outgoing calls -- *70).  Comcast Arris modem.   

Regular Visitor

Re: Permanent blocking of Call Waiting feature

STILL waiting for a reponse for this from Comcast.  Please????  I understand that no one at the 800 number knows how to do this.

Gold Problem Solver

Re: Permanent blocking of Call Waiting feature

 fuzzytopclark,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee
Solution

Re: Permanent blocking of Call Waiting feature

 

fuzzytopclark, let's try physically removing the feature from your phone service. Please send me a private message with your full name, address and your phone number associated with your account for help.

Regular Visitor

Re: Permanent blocking of Call Waiting feature

Well, a few days ago, I answered via pm the Comcast Ken, asking for notification if and when this would be attempted on their end.  Still no answer, so I don't know if they have disabled it succussfully or not.  I guess I could arrange to do my own test, but I'm disappointed that I haven't heard back from Comcast.  We'll see.....

 

Regular Visitor

Re: Permanent blocking of Call Waiting feature

OK, so Comcast has come through and fixed my issue.  Once I figured out how the Personal Message system worked (hint: check your regular Comcast mail for an indication that there's a message from tech support and not here at this forum), I have had numerous exchanges with Ken to correct the problem  It appears, at least in my situation, that call waiting cannot totally be eliminated, and an incoming caller cannot receive a busy signal like in the good old days.  Instead, they will, after numerous rings, go the the Comcast voice mail system -- even though I have my own voicemail machine that I prefer.  Nonetheless, the caller can leave a message on the Comcast VM system.

 

All in all, for my particular situation where calls were disconnected when interrupted by call waiting, that's not happening now, thanks to their fix.  Let's hope it's permanent, and doesn't revert back to disconnecting calls.

 

I might add, that I have on my line, a Robocall rejector made by Tel-Lynx that really does a great job of not allowing through (not even a beep of a first ring) for any caller who has not been pre-approved by being previously being approved.  Had it for years, and love it.  I do believe that having this machine contributed to my original issue, which now Comcast has solved. 

 

Thanks, Ken and his crew for really caring, taking time, and experimenting with remedies.