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No Caller ID On The TV Of The Main X1 Box

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No Caller ID On The TV Of The Main X1 Box

I was wondering why I cannot see the Caller ID on the screen of my main TV from the X1 DVR box?  It used to show up and now it's gone.  All my other TV's on the X1 boxes show the Caller ID.

Official Employee

Re: No Caller ID On The TV Of The Main X1 Box

Hello, Pladema5. Thanks for reaching out to us on the forums. I apologize to hear the main box doesn't pick up the caller id anymore. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Official Employee

Re: No Caller ID On The TV Of The Main X1 Box

Hello, pladema5. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!