Community Forum

No Call history

Frequent Visitor

No Call history

First comcast added a phone line without my authorization, then when I requested that the additional phone line be removed, Comcast removed my main phone line, then the additional line.   I had the original line restored, but lost all my call history/settings etc.  Now the line will not update any call history at all going forward.  Has anyone had this issue?  

Official Employee

Re: No Call history

dontal, I'm assuming the call history was lost because the line was removed and then readded. I'd be happy to take a look at some troubleshooting to see if we can get them back. Please send me a private message with your full name and account number for help. 

Frequent Visitor

Re: No Call history

Yes, the history was deleted, however, current calls placed/received are not updating in the logs since the reset.  I will send the info, thanks