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New modem and caller ID doesn't work

New Poster

New modem and caller ID doesn't work

I recently purchased an Arris SVG2482AC modem. Phones are all working, but no caller ID...every call is labeled as "unknown".
Official Employee

Re: New modem and caller ID doesn't work

Hi Berch372, thank you for reaching out here on our Community Forums and I understand your concern with Caller Id not working.  I would like to review rate codes and provisioning further on my side could you please send me a private message with your full name to begin?

 

Thank you


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Official Employee

Re: New modem and caller ID doesn't work

Hello Berch372, thank you for working with me through private message and glad I could help correct your caller ID issue by provisioning it on your account.  Please reach back out here if you have any question going forward.  

 

Thank you for your time!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!