She had the x1 service with phone. Xfinity couldn't port her phone number, which I understand. Her old phone number now says it is disconnect. She's 83 and the old phone number is important to her. Is here a way to place a recording announcing the new phone number. I remember years ago AT&T used to have that service.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi dabohrers, I can assist you with getting your mother's phone number transferred over. First I will need to verify some information to make sure we have the right account. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?