Community Forum

Letter Needed

New Poster

Letter Needed

I have been on the phone with Comcast agents for the last hour and half trying to obtain a letter or email outlining the features of my telephone package. Initially I had the unlimited phone package and had to switch to a package with less features and all I need is something in writing from Comcast stating exactly what this features are. Each representative has advised me that they cannot provide that information which is unbelievable! I must have this document and will be forced to disconnect the service provided I’m unable to obtain it. Is there someone who can assist with this matter?

Re: Letter Needed

Hi Tishirag -- This link contains information on each of our Voice plans and what features each one has:

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!