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Lack of competent phone reps

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Lack of competent phone reps

Our household has been having intermittent phone problems for 3 days without being able to get a technician out to correct the problem. 
For the past three we've been having no phone service on an intermittent basis - no dial tone and all calls go straight to voice mail.

None of their troubleshooting efforts have worked and they are just repeating the same steps I took and which they ignored when I told them this.

The reps have been condescending and rude - I don't need to have my name repeated back to me in every sentence - it's really annoying and when I told them they could stop they just keep doing it.

 

Because after 60 minutes of repeating the same steps over with no results they refused to send a technician out because I would not disconnect and carry the entire base station upstairs to plug into my internet router, saying I refused to complete troubleshooting and when I asked to speak with a manager that request was ignored.

 

I have always been disgusted by the blatant liberal slant of their news and now when I have service like this coupled with paying over $300 a month any other provider is looking better and better.

Official Employee

Re: Lack of competent phone reps

Greetings Pelagicide! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with the phone services and the experience you had on the phone. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Lack of competent phone reps

Hello, Pelagicide. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!