Community Forum

Identifies cell callers as no ID

New Poster

Identifies cell callers as no ID

Any call from a cell now shows up as "private caller".  I have numbers listed as contacts programmed in my phone.  I always have been able to know who is calling.  Why is it not displaying correctly?

Official Employee

Re: Identifies cell callers as no ID

Hi @markandtani

 

Thank you for posting to the Xfinity Forum. Sorry for the experience you're having. I'd like to take a deep look into this. To make sure I understand correctly, are the calls coming into your Xfinity home phone number or into your Xfinity Mobile cell phone number? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!