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Identifies cell callers as no ID

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Identifies cell callers as no ID

Any call from a cell now shows up as "private caller".  I have numbers listed as contacts programmed in my phone.  I always have been able to know who is calling.  Why is it not displaying correctly?

Official Employee

Re: Identifies cell callers as no ID

Hi @markandtani


Thank you for posting to the Xfinity Forum. Sorry for the experience you're having. I'd like to take a deep look into this. To make sure I understand correctly, are the calls coming into your Xfinity home phone number or into your Xfinity Mobile cell phone number? 

I am an Official Comcast Employee.
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