Hello, Sparky7723. Thanks for reaching out to us. I apologize to hear of the experience you had with the phone reps. I can certainly look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Sparky7723. I have not heard back from you. If you still need assistance, please feel free to start a new thread.