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How do I activate my landline?

New Poster

How do I activate my landline?

A number of months ago I upgraded my service and was told that I now had the ability to connect a landline through my modem.  I never connected it until now and when I plug in to the modem I do not get a dial tone.  Is there something I need to do to activate the line?

Bronze Problem Solver

Re: How do I activate my landline?

1-855-652-3446 is the Activation number.

 

But you also have to have Xfinity voice on your service if not you need to order it first.

Valued Contributor

Re: How do I activate my landline?

There are 2 phone line connections on the back of the modem.  Be sure to try both of them to determine which one is active.

Is the Tel1 light on the front of the modem lit up?

New Poster

Re: How do I activate my landline?

I have the same problem! Did you figure out how to activate?

Expert

Re: How do I activate my landline?


dreza192 wrote:

I have the same problem! Did you figure out how to activate?


 

Did you activate the device as stated in message #2 above?



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New Poster

Re: How do I activate my landline?

I plugged the cord into phone 1on the back of the modem.
I plugged the other end to the box my phone is placed to charge it!
Does it have to charge. Will if affect my tv if I did the connection wrong?
Only one light on the modern is blinking?
New Poster

Re: How do I activate my landline?

There is only one light blinking on the modem, now?
New Poster

Re: How do I activate my landline?

We transferred from ATT to xfinity for our landline. No dial tone, but get notice of phone call on my cell. Also my husband not able to access his yahoo email. Is that connected to xfinity service?