A number of months ago I upgraded my service and was told that I now had the ability to connect a landline through my modem. I never connected it until now and when I plug in to the modem I do not get a dial tone. Is there something I need to do to activate the line?
Solved! Go to Solution.
1-855-652-3446 is the Activation number.
But you also have to have Xfinity voice on your service if not you need to order it first.
There are 2 phone line connections on the back of the modem. Be sure to try both of them to determine which one is active.
Is the Tel1 light on the front of the modem lit up?
I have the same problem! Did you figure out how to activate?
Did you activate the device as stated in message #2 above?
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We transferred from ATT to xfinity for our landline. No dial tone, but get notice of phone call on my cell. Also my husband not able to access his yahoo email. Is that connected to xfinity service?
Thanks for posting on the forums! We appreciate you taking the time to let us know about your landline activation concerns. Please send me a private message with your full name so I can double check on the landline provisioning and make sure it activates properly.
How do I activate my landline?
candyshoe1, thanks for taking the time to post on the forums about your activation concerns. Are you currently waiting to port a number from another carrier? Have you ordered voice service from us already?