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Has anyone else had their call forwarding changed?

New Poster

Has anyone else had their call forwarding changed?

we have triple play cable/internet/voice. We use the phone line for my wifes business as a fax number. She recently complained she she hasen't been getting any faxes for a week now so I started looking into it this weekend. Got someone else to fax me and could see the light on the machine come on then nothing and was told fax couldn't be rec'd. So I called that no. and got a google voice answering it. I went online to look my acct. and somehow someone had gone in and set up call forwarding with the no. 320-356-0290 and if you google that no. it's a telemarketer. How does that happen? and is xfinity that easy to hack? and I've been on hold waiting to talk to security for 30 minutes now. changed acct. password and suspended call forwarding. 

New Poster

Re: Has anyone else had their call forwarding chan

Same exact thing happened to me last week. Called Comcast Security (62 minute hold!), changed user name, password, security questions, cancelled the Voice2Go feature ( which was what someone got access to without my permission), blocked caller ID. I did everythng Comcast told me to do. Checked this morning and someone is stll makng calls on my phone to this number (320)356-0290.

I am baffled how after doing all of this someone still has unauthorized access to my phone and is making calls. Comcast said I now need to change my telephone number which I really prefer not to do.

Anyone else have this happen and were you sucessful in fixng the problem?

New Poster

Re: Has anyone else had their call forwarding chan

So glad to know that I'm not alone! I have been struggling with this issue for over a year. Our home phone will ring half a ring and then go to God knows where.  I was told the same thing, that it must be a Google Voice account set up or something. I don't use Google Voice.  Called back to Comcast today and was told that there was some call forwarding feature turned on.  No one in my house would have set that up.  I'm online in my account now attempting to remove this (320) 356-0290 phone number.  Hopefully this will resolve the issue!  

New Poster

Re: Has anyone else had their call forwarding chan

And.... IT WORKS!  I can call my own home phone number and it actually goes to MY voice mail now! Right as I was doing this, a Comcast specialist called me and was going to lead me through the exact steps I had just done minutes before.  He also suggested changing my online account password, which I just did.  Whew!

New Poster

Re: Has anyone else had their call forwarding chan

The *same* thing happened to my land line, which has been going on since at least July 2018!  WHY can't Xfinity realize that the *same* telemarketer phone number, 320-356-0290, is taking over Xfinity phone lines and re-routing them to a Google voicemail?  I suspended call forwarding, but Xfinity has a serious security flaw.  Xfinity security staff I spoke to had NO awareness of this problem when I called them and they don't read their own Xfinity blog!! 

Official Employee

Re: Has anyone else had their call forwarding chan

Hi all, 

 

Thanks for alerting us about your call forwarding issues. We take the security of your account very seriously so if you haven't reached out to the Customer security assurance team via 1-888-565-4329, please do so. 

 

Is anyone on this thread utilizing NomoRobo? If your voice line flags an incoming call as a robo call, NomoRobo will activate and seize the line. A lot of what you're describing on this thread sounds a lot like a NomoRobo line seizure. 


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New Poster

Re: Has anyone else had their call forwarding chan

This just happened to me yesterday. Someone hacked into my comcast, forwarded my phone and then tried to get my bank to send them a login code to my home number
Official Employee

Re: Has anyone else had their call forwarding chan

COdave99, we take these matters very seriously. Please go to www.xfinity.com/fraudclaimform to submit a claim or call the Customer Security Assurance ID Theft team at 844-335-8719 as soon as possible.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Has anyone else had their call forwarding chan

I had the same problem before, 6 months or so ago. I turned on two factor authentication. After 6 months I got the same problem again, since I can see when someone accesses my account, I can say for sure that this is a problem internal with Xfinity, they must have some serious security issue. I know nobody else has access to my two factor security code. Been on the phone with Xfinity for over an hour and they are not doing anything to correct it.