I have been trying to call my home phone from my smartphone to retrieve my messages with no luck. I spoke to a call center representative and he said just dial your home number and when the voicemail prompt comes hit *99 and then put in your pin. Unfortunately that did not work. I don't want to turn my answering machine on and by pass this procedure which should be easy to do. But, I might have to skip this xfinity voice and go back to the old school way. Thank you for your help.
Try hitting just the # key when it gets to the point of the recording coming on. I tried doing just that with my setup and as soon as I hit the # I was prompted for my pin and once I input that it took me right in to my voice mail on the Xfinity Voice mail system.
Hope this helps yo uout.