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Extra phone number associated with my account

Regular Visitor

Extra phone number associated with my account

For some reason, my account shows a 2nd phone number that i do not recognize. How do I remove it and find out if I have been charged for it?

 

Expert

Re: Extra phone number associated with my account

ellen1965,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Extra phone number associated with my account

Good to know. I spent over an hour on the phone with Comcast, spoke to FIVE different employees and never had any resolution. Extremely frustrating! (20+ years as a customer!)

Official Employee

Re: Extra phone number associated with my account

 

ellen1965, thanks for reaching out. Let's investigate that number. Please send me a private message with your full name, residential account number (or phone number) and address for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Extra phone number associated with my account

Issue still not resolved....