First off, thanks for any help you might be able to offer.
For quite a while, whenever my home phone would get a call, the tv would display any caller ID information that came with it.
Recently, I switched over to the XB6-T router/modem combo, and since then the TV has not displayed this caller ID feature.
I have checked the interactive TV settings, and the caller ID option was turned on.
I have reset the cable box for 30+ seconds.
Still no caller ID, it only appears on the home phone.
Is this something that needs to be fixed on Xfinity's end?
Solved! Go to Solution.
Hello, judymag39. Thanks for reaching out to us on the forums. I apologize to hear you are not seeing the caller ID on the tv since you switched to the new XB6. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, judymag39. If you ever need further assistance don't hesitate to reach out to us.