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Caller I’d on tv but phone does not ring

New Poster

Caller I’d on tv but phone does not ring

Phone numbers show up on our tv but the phone never rings. Are we missing calls? 

Expert

Re: Caller I’d on tv but phone does not ring

Does the phone have a dial tone? If so, go to 

https://connect.xfinity.com/voice/settings/

and go to Advanced Call Forwarding and make sure your home phone is checked and no other call forwarding option is selected. 

 

If it doesn't have a dial tone, then the problem is more localized and you should inspect the connections to your modem and your phone devices. 


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New Poster

Re: Caller I’d on tv but phone does not ring

I suspect the caller is a Robocall creating a database of numbers when it gets a signal back, there’s no ring in our end because it’s a fake caller.