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Caller I’d on tv but phone does not ring

New Poster

Caller I’d on tv but phone does not ring

Phone numbers show up on our tv but the phone never rings. Are we missing calls? 

Expert

Re: Caller I’d on tv but phone does not ring

Does the phone have a dial tone? If so, go to 

https://connect.xfinity.com/voice/settings/

and go to Advanced Call Forwarding and make sure your home phone is checked and no other call forwarding option is selected. 

 

If it doesn't have a dial tone, then the problem is more localized and you should inspect the connections to your modem and your phone devices. 


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New Poster

Re: Caller I’d on tv but phone does not ring

I suspect the caller is a Robocall creating a database of numbers when it gets a signal back, there’s no ring in our end because it’s a fake caller.
New Poster

Re: Caller I’d on tv but phone does not ring

Any resolution yet.  I have the same issue waiting on xfinity technition just looking for answers.

Official Employee

Re: Caller I’d on tv but phone does not ring

PaulFPrime, thanks for letting us know about your ringer issues. The most important part of answering a phone call is knowing someone is calling! Let's get to the bottom of why your phone isn't ringing. Please send me a private message with your full name for assistance. 

 

Ken


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