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COMCASTTEDS

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COMCASTTEDS

Can ComcastTeds ComcastTedS Comcastteds ComcastJessie Comcastjessie
PLEASE HELP?!?!

I have been on the phone with comcast agents for a total of 8 hours in the past 36hrs to activate new service after a move. 4 of those hours have been to DISABLE VM AND CALL WAITING for my job! I work from home and cannot work with these features on my line! I have missed 2 days already with out pay! I need to start work in 30min TODAY! They took off VM but not call waiting. I just went thru this in October with my service in Memphis! They keep telling me it's done, I insist on a test call, its STILL ENABLED! Then the supervisor says it will take 2 hours to be completed. She PROMISES to have an agent call me back in 2 hours to check on it . . . . well it's been 20 hours with no call from Comcast.

Can someone PLEASE HELP me?????
TONYA NICHOLS
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Official Employee

Re: COMCASTTEDS


@tonyanichols wrote:
Can ComcastTeds ComcastTedS Comcastteds ComcastJessie Comcastjessie
PLEASE HELP?!?!

I have been on the phone with comcast agents for a total of 8 hours in the past 36hrs to activate new service after a move. 4 of those hours have been to DISABLE VM AND CALL WAITING for my job! I work from home and cannot work with these features on my line! I have missed 2 days already with out pay! I need to start work in 30min TODAY! They took off VM but not call waiting. I just went thru this in October with my service in Memphis! They keep telling me it's done, I insist on a test call, its STILL ENABLED! Then the supervisor says it will take 2 hours to be completed. She PROMISES to have an agent call me back in 2 hours to check on it . . . . well it's been 20 hours with no call from Comcast.

Can someone PLEASE HELP me?????

Apologies for the issue and the experience that you described above. I have asked a colleague who is well-versed in these phone  features to review your account and work to resolve.

They will reach out to you directly for any next steps. 
Apologies again, thanks for your patience and thanks for the opportunity to start to make this right.  


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Official Employee

Re: COMCASTTEDS

As per our recent PM conversation, this has been resolved.

Apologies again for the issue and the experience and thanks for your patience. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!