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All caller ID showing as private/anonymous

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New Poster

All caller ID showing as private/anonymous

Changed to new XFI modem and now all caller ID show up as private or anonymous with no phone numbers. How do I get the actual names/numbers to show up?

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New Poster

Re: All caller ID showing as private/anonymous

I am having same issue

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New Poster

Re: All caller ID showing as private/anonymous

Did you ever get resolution

 

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Frequent Visitor

Re: All caller ID showing as private/anonymous

I have rebooted every blasted Comcast box in my home and still the same problem. Got a beer in preparation for my journey into customer service black hole. Chose chat rather than go another rounds phone with the AI operator whose only function is to get consumers good and angry  prior to talking to a live being.

 

Bless the agent's heart all she did was what I told her I had done TWICE! 

 

Now here I am, and no answers here either. Xfinity keeps trying to sell me on their cell phone. Ain't no way

 

 

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Official Employee

Re: All caller ID showing as private/anonymous

Hello all, I am sorry to hear about the issues you are experiencing with caller ID and would like to help.  If you still need assistance please send us a private message with your full name to begin.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: All caller ID showing as private/anonymous

I am having this same issue. Ever since new package upgrade. I just had to talk to someone about re-setting voice mail and now I have the caller iD issue

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New Poster

Re: All caller ID showing as private/anonymous

How can I get the caller IF on my land line phone? My mobile phone also receives a call notification for incoming call and there I can see the caller’s name (may be its picking up details from my phone contacts).
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New Poster

Re: All caller ID showing as private/anonymous

How can I get the caller ID on my land line phone? My mobile phone also receives a call notification for incoming call and there I can see the caller’s name (may be its picking up details from my phone contacts).
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New Poster

Re: All caller ID showing as private/anonymous

Same issue and phone customer service is useless and simply reading from a script. Wants to send tech person out
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New Poster

Re: All caller ID showing as private/anonymous

All caller ID showing as private/anonymous

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New Poster

Re: All caller ID showing as private/anonymous

I used to be able to see who was calling (by number on my VOIP xFinity land line) on my TV screen.   I never answered Annonymous calls.  Recently all of my callers are showing anonymous on the TV yet if I have my iPad in hand the number pops up in the notification window as it always has in the past.  How do I get the numbers back up on the TV screen??

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New Poster

Re: All caller ID showing as private/anonymous

I am having same issue. Just started happening within the past month or so.

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New Poster

Re: All caller ID showing as private/anonymous

Hello, 

I updated my xfinity equipment and now all my caller id say anonymous.  I would really like to have this issue resolved.

Thank you!

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New Poster

TV will not show caller id

Do anyone know how to turn on caller id to tv

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New Poster

Re: All caller ID showing as private/anonymous

I have new Xfinity service and caller ID is coming up for certain people has private/anonymous. Did anyone ever get a remedy for this?

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Contributor

Re: All caller ID showing as private/anonymous

New eqipment and reset again tonight. Still caller ID not showing names. Nobody has got a remedy yet?

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Frequent Visitor

Re: All caller ID showing as private/anonymous

My phone is telling me that I received a phone call but the phone never rings and no caller ID is availabler.  It seems to show up randomly.  I recently purchased my own modem hoping that this problem would be resolved.  It is not.  When I call Comcast for help the only thing they can do is reboot my modem.  That will not resolve the problem.   I am almost ready to dump Comcast if they cannot get their act together.

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New Poster

Re: All caller ID showing as private/anonymous

All incoming call are anonymous since upgrade or downgrade to X1, my previous one is working callerid

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New Poster

Re: All caller ID showing as private/anonymous

I was having the same problem. I just got off the phone with Xfinity and they fixed it. The rep said something about that the caller ID was not turned on on their end. All of my calls with that were saying out of area private caller. Now it is working as it should.
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Frequent Visitor

Re: All caller ID showing as private/anonymous

This is not what is happening to me.  I am getting caller ID showing up on my phone without the phone ringing without the number or caller ID.  It simply shows up anytime of the day or night.

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Contributor

Re: All caller ID showing as private/anonymous

I was told someone put the wrong code in an caller ID was off. Finally fixed.
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Frequent Visitor

Re: All caller ID showing as private/anonymous

I am still having the problem with my phone indicating that I received a call without ringing and without any caller ID.  This is a Comcast issue, not my phone.

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New Poster

Re: All caller ID showing as private/anonymous

Ever since we renewed our plan this started happening. Seems like Comcast is clueless on the resolution based on these forum comments. This is clearly a backend software issue that needs troubleshooting. Because of this issue, I maybe able to finally get my Dad to get rid of this service all together.

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New Poster

Re: All caller ID showing as private/anonymous

Looks like Comcast messed up. When we renewed our plan 2 months ago, the customer service representative, forgot to include "caller ID" - so when I called in today, the very nice lady I spoke to fixed immediately and said the mistake was on their end. Problem solved.