Changed to new XFI modem and now all caller ID show up as private or anonymous with no phone numbers. How do I get the actual names/numbers to show up?
I have rebooted every blasted Comcast box in my home and still the same problem. Got a beer in preparation for my journey into customer service black hole. Chose chat rather than go another rounds phone with the AI operator whose only function is to get consumers good and angry prior to talking to a live being.
Bless the agent's heart all she did was what I told her I had done TWICE!
Now here I am, and no answers here either. Xfinity keeps trying to sell me on their cell phone. Ain't no way
Hello all, I am sorry to hear about the issues you are experiencing with caller ID and would like to help. If you still need assistance please send us a private message with your full name to begin.
I am having this same issue. Ever since new package upgrade. I just had to talk to someone about re-setting voice mail and now I have the caller iD issue
I used to be able to see who was calling (by number on my VOIP xFinity land line) on my TV screen. I never answered Annonymous calls. Recently all of my callers are showing anonymous on the TV yet if I have my iPad in hand the number pops up in the notification window as it always has in the past. How do I get the numbers back up on the TV screen??
My phone is telling me that I received a phone call but the phone never rings and no caller ID is availabler. It seems to show up randomly. I recently purchased my own modem hoping that this problem would be resolved. It is not. When I call Comcast for help the only thing they can do is reboot my modem. That will not resolve the problem. I am almost ready to dump Comcast if they cannot get their act together.
This is not what is happening to me. I am getting caller ID showing up on my phone without the phone ringing without the number or caller ID. It simply shows up anytime of the day or night.
I am still having the problem with my phone indicating that I received a call without ringing and without any caller ID. This is a Comcast issue, not my phone.
Ever since we renewed our plan this started happening. Seems like Comcast is clueless on the resolution based on these forum comments. This is clearly a backend software issue that needs troubleshooting. Because of this issue, I maybe able to finally get my Dad to get rid of this service all together.
Looks like Comcast messed up. When we renewed our plan 2 months ago, the customer service representative, forgot to include "caller ID" - so when I called in today, the very nice lady I spoke to fixed immediately and said the mistake was on their end. Problem solved.