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2018 Need to disable Call Waiting Arris Modem

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2018 Need to disable Call Waiting Arris Modem

This week, Comcast installed a new modem.  The new modem  defaulted to giving me call waiting & all the other phone features.  I don't WANT call waiting!  After several calls to tech, they said its 'taken off,'  but when I test it, it is still coming through.  I have done  *70, #43, etc. nothing works, not for a single call or permanently.  I want this permanently taken off.  And they can't seem to do it for me.  HELP.

Expert

Re: 2018 Need to disable Call Waiting Arris Mode

 

flagal44,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Official Employee

Re: 2018 Need to disable Call Waiting Arris Modem

Hi flagal44, 

 

Sorry for the delayed reply. I can get the unwanted call features disable for you. In order to access your account please send me a private message by clicking on my name, "ComcastChe" then click private message me.

 

In the body of this message please verify your first and last name, and the phone number or the account number associated with your services.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!