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New Poster

web portal

I have sveral rules set.  They were working but now they have stopped working. anyway to reset?

Official Employee

Re: web portal

Are your rules you created still listed in the Subscriber Portal?


If you haven't already, try rebooting your Touchscreen by going to:


Settings > [enter your code] > Advanced Settings > Reboot Touchscreen


Does this help get your Rules functioning again?



New Poster

Re: web portal

I am also having issues with my portal account.  It looks completely different than any of the tutorials on your website.  I just want to install the new sensors I ordered, but there is no option to do so despite what the online tutorials say.