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no sound from touchscreen

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New Poster

no sound from touchscreen

There is no sound coming from my touchscreen when doors are opened or closed. I've also done a reboot and still nothing. Seems to have happened after an update.
Official Employee

Re: no sound from touchscreen

Calairo15 -

Recently some customers noticed that the volume became very quiet on their Touchscreens - but it shouldn't be silent.

Check out the link below to see how to set the volume level. If you are still hearing no sound, I would suggest calling in for support - we may need to replace your Touchscreen if we are unable to resolve by modifying the settings.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: no sound from touchscreen

Yup, did all that already and still no sound. I will be calling in.