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Home connection

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Home connection

Hub is not connected. Working fine for a couple of months. Now the light "connection" stays amber. Tried reseting every thing a couple of times by unpluging. When I try to reboot the hub via the web I get "For some reason, communications with your CPE are not available. Try doing this again. If the problem persists, contact Support." Any help would be appreciated.

John

Contributor

Re: Home connection

Was the hub reset with the pinhole in the back?  If so, it would have been removed from the account.  When the hub was first received, you followed the activation setup to get the hub setup and online.  With an amber connection light, typically the problem is with that activation / no longer activated.  In this case tech support can reset the account and help you go through the activation again to get the hub back up and running. 

 

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Re: Home connection