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why won't my compose feature activate

New Poster

why won't my compose feature activate

My compose button won't activate in this new email format.  Help.

Expert

Re: why won't my compose feature activate

How are you accessing the email?   With a computer and the webmail interface?  Or on a tablet or something else?  Exactly what happens when you click on "Compose"?

New Poster

Re: why won't my compose feature activate

I'm on a pc, xfinity connect inbox.  When I click on compose the little arrows just keep going in a circle in the middle of the screen and I'm never allowed to type the email.  Why can't we just have the email format we had before?  I never had a problem with it.

Expert

Re: why won't my compose feature activate


gdpnp wrote:

I'm on a pc, xfinity connect inbox.  When I click on compose the little arrows just keep going in a circle in the middle of the screen and I'm never allowed to type the email.  Why can't we just have the email format we had before?  I never had a problem with it.



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.  And once you have been migrated to the new format, there is no way to revert to the old one.