I received the following message regarding a secondary account when using my primary account
I have exact same problem. I can only get my secondary email by signing out of my primary account and signing back in to the secondary. This just started yesterday, 5/22/18. Has worked fine until now. Any help much appreciated!!!!!
I have the same problem as well. It began last evening on May 21, 2018. Two of my secondary accounts, (1 buisness and 1 personal), are giving me the same error message as listed in the preceding comments.
I am having the same problem!! Have you been able to resolve the problem yet? I am still stuck.
Thanks for any help
Got no replies. Comcast just has you log out and back in with your secondary email. Not
a good answer.
Thanks Mike they have tried but it didnt resolve. I have spoken with them 3 times this morning and are working on it. I will let you know if I get an answer. Have a great day!
Thanks much. That would be great. Appreciate the leg work. Pain staying on the
phone with them:-) Done too often:-)
i am having the same problem. dang thing won't let me get the mail! if anyone gets an answer, because i have not, could you please pass it on?
thank you very much
I've encountered the same problem multiple times. It seems to happen every time they do some upgrade. I've sat on the phone with agents multiple times over an hour each and no one seems to have encoutered this problem. With all the forums that seem to discuss this issue, comcast needs to get their head out of the sand and see why this keeps happening!! I'm really frustrated with this especially since this has happened to me at least 3 times already!
Has anyone figured out how to fix this yet? Its been over a year now. At this time I'd be happy to get rid of the pop up that shows up every few minutes. Its crazy, i am so used to it now i don't really notice it except it keeps my primary email from loading too.
This is happening to me now, over a year later. Anyone have a solution? Xfinity support is clueless.
With absolutely no help from Comcast, I figured out the solution----
That should fix it---good luck!
You, dft1, are a genius! Thank you. As many times as I've been on that settings page to set up filters (which no loner work), I'd never though to investigate what was within the ""Accounts" setting. Altering the info under "Users" never worked.
Just wanted to say thanks too. At first thought it just got rid of the stupid error message. Seems I still had to sign in and out from each email. However, the other day noticed I had emails showing up in my secondary account On my main email page. How thrilled!!!! Sooo, again thanks so much. Not sure why Comcast could never help us. Geez.