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was disabled due to invalid credentials. Please edit the account and enter correct credentials

Frequent Visitor

was disabled due to invalid credentials. Please edit the account and enter correct credentials

I received the following message regarding a secondary account when using my primary account

Error

Your mail account xxxxxx@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again
 
I've tried to edit the account and have changed my password but still get the error message.  I can see my email if I log out of my primary account and log into the secondary account but it is "disabled" when using my primary account.  Please help it is really a pain.Thanks
Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

I have exact same problem. I can only get my secondary email by signing out of my primary account and signing back in to the secondary. This just started yesterday, 5/22/18. Has worked fine until now. Any help much appreciated!!!!!

New Poster

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

I have the same problem as well.  It began last evening on May 21, 2018.  Two of my secondary accounts, (1 buisness and 1 personal), are giving me the same error message as listed in the preceding comments.

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Hi

  I am having the same problem!! Have you been able to resolve the problem yet? I am still stuck.

Thanks for any help

Julie

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Julie,

 

Got no replies. Comcast just has you log out and back in with your secondary email. Not

a good answer.

 

Mike

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Thanks Mike they have tried but it didnt resolve. I have spoken with them 3 times this morning and are working on it. I will let you know if I get an answer. Have a great day!

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Hey Julie,

 

Thanks much. That would be great. Appreciate the leg work. Pain staying on the

phone with them:-) Done too often:-)

 

Mike

New Poster

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

i am having the same problem.  dang thing won't let me get the mail!  if anyone gets an answer, because i have not, could you please pass it on?

thank you very much

wanda

New Poster

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

I've encountered the same problem multiple times. It seems to happen every time they do some upgrade. I've sat on the phone with agents multiple times over an hour each and no one seems to have encoutered this problem. With all the forums that seem to discuss this issue, comcast needs to get their head out of the sand and see why this keeps happening!! I'm really frustrated with this especially since this has happened to me at least 3 times already!

Tags (1)
Frequent Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Has anyone figured out how to fix this yet?  Its been over a year now.  At this time I'd be happy to get rid of the pop up that shows up every few minutes.  Its crazy, i am so used to it now i don't really notice it except it keeps my primary email from loading too.

Regular Contributor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

This is happening to me now, over a year later.  Anyone have a solution?  Xfinity support is clueless.

New Poster

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

I found this on another board it worked well.
 
 
Re: Email account disabled

With absolutely no help from Comcast, I figured out the solution----

 

  1. Log into your primary email account
  2. Make sure you're in the "Mail" tab (between "Xfinity Connect" and "address book")
  3. Go to the far upper right corner and click on the "cog/wheel" icon (just to the right of the "?" icon)
  4. There will be several options, click on "Settings"
  5. Then go back to the far left side margin and click on "Accounts" (which is just below "basic settings")
  6. In the middle of the screen, all your secondary accounts should be listed. There should be a "disabled" notation below all the email accounts that have been generating the "disabled" error message.
  7. For each account that is disabled, click on the corresponding "edit" button to the right.
  8. Scroll down to the "password" field, clear out the existing password (it will just be a series of dots),re-input the password, and click the "save " button.

That should fix it---good luck!

 

Regular Contributor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

You, dft1, are a genius! Thank you. As many times as I've been on that settings page to set up filters (which no loner work), I'd never though to investigate what was within the ""Accounts" setting. Altering the info under "Users" never worked.

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Just wanted to say thanks too. At first thought it just got rid of the stupid error message. Seems I still had to sign in and out from each email. However, the other day noticed I had emails showing up in my secondary account On my main email page. How thrilled!!!! Sooo, again thanks so much. Not sure why Comcast could never help us. Geez.

Regular Visitor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Thank you! 

Regular Contributor

Re: was disabled due to invalid credentials. Please edit the account and enter correct credentials

Since I can't delete my error, please ignore.