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unable to view e-mail page

New Poster

unable to view e-mail page

unable to view e-mail page.  did virus scans and found everything ok but still e-mail page will not open.  can you help?  obviously, e-mailing an answer will serve no purpose.

Expert

Re: unable to view e-mail page

Exactly what happens when you try to get to the Inbox page?  Did you try clearing the browser's history and re-starting it in a fresh session?  Did you try using another browser?

Regular Visitor

Re: unable to view e-mail page

I have not been able to see the page on either my PC or app since last night. On PC it opens a new window like normal (https://connect.xfinity.com/appsuite/) and then spins for ever trying to open the page.

 

Expert

Re: unable to view e-mail page

Did you try what I suggested upthread?

Regular Visitor

Re: unable to view e-mail page

I'm not the OP but yes, I've tried I.E. and Chrome. I have not tried clearing history as I have the problem on both my phone (app) and PC so did not think it was browser related.

Frequent Visitor

Re: unable to view e-mail page

I'm not the op either, but it won't load for me using IE or Firefox.  The loading page just keeps showing the 3 alternating dots.

Frequent Visitor

Re: unable to view e-mail page

It's loading for me now, thanks.

Regular Contributor

Re: unable to view e-mail page

BAU at Comcast. Pulsating dots again. 

Expert

Re: unable to view e-mail page


@Temp2007 wrote:

BAU at Comcast. Pulsating dots again. 


Try clearing the browser's cache/history, then close it out and re-start it in a fresh session.