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unable to creat new folder in email

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unable to creat new folder in email

I am unable to create any new folders. When I click on the + sign next to "My Folders", enter the name in the dialogue box, then click "Add", all I get is the circle with the red slash through it & nothing happens. How to resolve?

When I use the drop down menu to add, the same circle with the red slash appears.

 

Expert

Re: unable to creat new folder in email

Try refreshing the page.  If that doesn't do it, try clearing cache/browsing history in whatever browser you are using, then close out the browser and reopen it in a fresh session.

 



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