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unable to access email through desktop browser

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unable to access email through desktop browser

I cannot access my email using my desktop browser.  When I click the envelope to access the web client, I am redirected to https://connect.xfinity.com/appsuite/#xfFailureCount=1  This in turn redirects me to the my.xfinity.com home page.

 

From the browser console logs (chrome), I see some errors, but it isn't immediately clear whether they are all related.  This one stood out since it had an auth URL and the server was returning a 500 response.

application_top-3d912e9735c2b139d3c9ab12646ce5ec.js:4 GET https://auth.xfinity.com/service/addmarketing?_=<integer> 500 (Internal Server Error)

Expert

Re: unable to access email through desktop browser


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser and see if the same thing happens.



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Contributor

Re: unable to access email through desktop browser

Done that and anything else a novice would suggest. I have not complained again because I am so fed up.

Official Employee

Re: unable to access email through desktop browser

Iam2008, thanks for reaching out! I understand the importance of being able to access your email, and I'm here to help! Feel free to send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


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