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trouble signing in for email

New Poster

trouble signing in for email

I am having trouble logging into my email.  First it takes a long time to load the screen.  Often I receive a an error message stating:

 

This site can’t be reached

xfinityconnect.mail.comcast.net unexpectedly closed the connection.

Try:

ERR_CONNECTION_CLOSED

 

This has been going on for about 2 weeks now.  I called Comcast and they said it was my server, but every other website works.

 

Any suggetions?

 

Thank you.

  

Official Employee

Re: trouble signing in for email

sactown2, Many of our customers are currently able to access Comcast email service. When you get a chance please check to see if you're still experiencing issues with your service. ComcastDanB


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New Poster

Re: trouble signing in for email

Thank you for the reply. Unfortunately I am having the same problem and cannot access my email on my desktop, still getting the same error code. Do you have any suggestions?
Service Expert

Re: trouble signing in for email


sactown2 wrote:
Thank you for the reply. Unfortunately I am having the same problem and cannot access my email on my desktop, still getting the same error code. Do you have any suggestions?

Are you using an email client like Outlook or Thunderbird, etc?




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Admin1

Re: trouble signing in for email

sactown2 -- Are you able to access it via our mobile App? 


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New Poster

Re: trouble signing in for email

I just go on through google chrome or through internet explorer. I can get onto the xfinity general site, I click on the email icon and can then enter my user name and passcode and then the error code comes up.
New Poster

Re: trouble signing in for email

Yes
Admin1

Re: trouble signing in for email

sactown2 -- Does this happen on all 3 of the user names linked to your account?


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New Poster

Re: trouble signing in for email

Yes. Thank you so much for your help.
Admin1

Re: trouble signing in for email

sactown2 -- I've opened a support ticket for this issue. Our email support team will work through this and contact you with a resolution. 


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New Poster

Re: trouble signing in for email

Thank you very much for your help.
Admin1

Re: trouble signing in for email

sactown2 -- You're welcome. 


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Admin1

Re: trouble signing in for email

sactown2 -- I reviewed the support ticket created. Ticket says it was a backend program configuration error. This has now been configured properly. Can you test by seeing if you can sign in now?


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New Poster

Re: trouble signing in for email

yes. I can sign in and am good to go.  Thank you for getting that ticket started.

 

Have a nice weekend.

Admin1

Re: trouble signing in for email

sactown2 -- You're welcome and glad to hear it's working. Enjoy your weekend as well! 


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