Community Forum

stuck on retrieving account info

New Poster

stuck on retrieving account info

My iphone is stuck on "Retrieving Account Info" when I try to access xfinity email

Regular Visitor

Re: stuck on retrieving account info

we are having the same issue happens all the time
Regular Visitor

Re: stuck on retrieving account info

Me too
Regular Visitor

Re: stuck on retrieving account info

I uninstalled the xfinity app and reinstalled it. Works now.
New Poster

Re: stuck on retrieving account info

Thank you. Uninstalled/reinstalled app. Seems to be working fine.
New Poster

Re: stuck on retrieving account info

Stuck on retrieving account info
New Poster

Re: stuck on retrieving account info

I’m stuck on this too, and it doesn’t matter how many times I uninstall and retry installing.

Expert

Re: stuck on retrieving account info


@Ghlatta3 wrote:

I’m stuck on this too, and it doesn’t matter how many times I uninstall and retry installing.


Try deleting the app after uninstalling it and then download and install a "clean" copy.  Does that work?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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