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slow outgoing email

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Frequent Visitor

Re: slow outgoing email

Well, it seems as though the "best answer" may be to go back to whatever is passing as Verizon!

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Regular Contributor

Re: slow outgoing email

FWIW, I am still having slow outgoing mail. It seems to be about 2/3 of the mail I send, and is not dependent on whether there is an attachment or not.

 

Although I responded to the employee's email, I have gotten no responses.

 

Thanks for any ideas anybody has.

 

:- Doug.

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Regular Contributor

Re: slow outgoing email

This is **not** an answer to my question, as the original poster.

 

It refers to changing a setting in Tbird for a timeout, and says I should instead search for references to comcast.net. All those references do not have any numerical settings, so the answer does not even apply.

 

Help, please.

 

:- Doug.

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Most Valued Poster

Re: slow outgoing email

Comcast has a bad habit of calling issues either SOLVED or BEST ANSWER when neither are true. Its so frustrating.  My outgoing mail started getting slow again last week.

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Re: slow outgoing email

Yes!  The translation of "solved" seems to be "problem passed to someone else."

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Re: slow outgoing email


@Kathleen10 wrote:

Yes!  The translation of "solved" seems to be "problem passed to someone else."


Actually they don't even seem to pass the problem anywhere and I guess the problem is supposed to just disappear when its marked Solved....NOT

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Re: slow outgoing email

Ah . . . I see.  I stopped reading about this earlier, at the point at which they were putting the blame on Thunderbird and the other programs people had said they were using, with the brush-off that they had no responsibility for 3rd-party programs. 

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Re: slow outgoing email

So what are we supposed to do? Does what you are saying mean that Comcast is no longer monitoring this thread and I ought to post a new topic?

 

:- Doug.

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Re: slow outgoing email


@dgermann wrote:

So what are we supposed to do? Does what you are saying mean that Comcast is no longer monitoring this thread and I ought to post a new topic?

 

:- Doug.


==

 I have been very active on these forums for years and from what I have experienced in the last 6 months we were lucky they posted anything about this at all. I don't know what has happened but monitoring is almost non existent. I would strongly suspect that since they have deemed it solved...its case closed for them. 

I am baffled as Kathleen10 is that they placed the issue on such as Thunderbird and other 3rd party vendors. I do not agree with that at all. I use Microsoft Outlook as my mail client and I can't imagine it not working with Comcast's server. It has worked for decades for me and now it slows down?  I am not  buying that.

 

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Expert

Re: slow outgoing email

Okay, so we're back to square one.  I don't know what happened to ComcastCSAEmail, but do know they are only volunteer and are not required to monitor or answer in the forums.  [Harken back to the old days before Jessie when we had only an occasional reply from a Comcast employee.]

 

For those of you experiencing slow email again, are you getting any error messages? and if so, what are they exactly?  Include any error codes like the 0x08 codes.  What browsers and/or email clients are you using, or are you using just the Xfinity Connect webpage?  Is this ongoing, such as lasting days, or intermittent, such as last a few hours?


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Re: slow outgoing email

Thanks for jumping in here, @Again 

 

I am using Thunderbird 68.10.0 (64 bit) under Ubuntu 18.04. I do **not** use the comcast Webpage for email. I have been using this combination for years, and about 4 or 6 months ago started having slow outgoing email.

 

Symptoms: After composing an email, I hit send and it used to send immediately. Now about 3/4 of the time, it sits connecting to comcast for 30 seconds or more before it actually sends it. The other 1/4 of the time, the email gets sent immediately. I think Kathleen said canceling and re-sending worked for her, and I found that helped in some cases for me as well.

 

I do not see any error messages displayed while I am watching and waiting. If error messages are logged somewhere, tell me where to look and I will get you the info.

 

Thanks for looking into this.

 

:- Doug.

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Re: slow outgoing email

Hi.  Yes, I'd say my experience has been pretty much the same as yours, but I had no problem using TBird with comcast till a few months ago . . .maybe a little longer than that by now.   I also use Outlook online and my office's gmail.  I backed off of trying to fix this because subsequent to the email trouble, I seem to have developed other intermittent network problems - and I just haven't had time to deal it all!  I know . . . pathetic!    

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Re: slow outgoing email


@Again wrote:

Okay, so we're back to square one.  I don't know what happened to ComcastCSAEmail, but do know they are only volunteer and are not required to monitor or answer in the forums.  [Harken back to the old days before Jessie when we had only an occasional reply from a Comcast employee.]

 

For those of you experiencing slow email again, are you getting any error messages? and if so, what are they exactly?  Include any error codes like the 0x08 codes.  What browsers and/or email clients are you using, or are you using just the Xfinity Connect webpage?  Is this ongoing, such as lasting days, or intermittent, such as last a few hours?


=

 

No error messages ever . I use Chrome browser and Outlook 2016 client. Sometimes I use Comcast webmail  but not usually to send mail and I use Xfinity Connect on my phone and tablet but not on a regular basis . On my desktop with Outlook I use it most of the day everyday.  I don't believe that the process using Xfinity Connect is comparable to desktop use as far as the server goes but I could be wrong.  When the send function using Outlook slows down it sits there for 20-30 seconds and then sends and I get in my inbox almost immediately.  There is nothing specific like time of day or day of the week that this happens. Perfectly random and thats whats frustrating.

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Re: slow outgoing email

@Again 

 

Any thoughts what can be done?

 

Thanks for your help!

 

:- Doug.

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Re: slow outgoing email


@dgermann wrote:

@Again 

 

Any thoughts what can be done?

 

Thanks for your help!

 

:- Doug.


I don't, sorry.  😞  But I will escalate this again and hopefully an OE will stop by and check out what is going on.


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Re: slow outgoing email


@Again wrote:

@dgermann wrote:

@Again 

 

Any thoughts what can be done?

 

Thanks for your help!

 

:- Doug.


I don't, sorry.  😞  But I will escalate this again and hopefully an OE will stop by and check out what is going on.


==

Thanks so much for escalating . We really need some kind of contructive rationale from Comcast and 'not' blaming it on the email vendor we use since those of us who have reported this problem use different ones. I have used Outlook for decades to download and manage my Comcast email and never had the problem until this year.

 

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Re: slow outgoing email

Thanks to everyone who is keeping on this.   It's been going on so long now that I can't even remember when I started!  - Kathleen

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Re: slow outgoing email

This morning I had at least two emails take 30 seconds to send.

 

:- Doug.

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New Poster

Re: slow outgoing email

SOLVED (for me, at least) Same problem over the same period here.  I'm using Thunderbird and the problem occurs when sending via my comcast acct and my gmail acct.  However, I had both set to use stmp.comcast.net as the outgoing email server.  When I changed the outgoing server to the gmail server, the problem went away.  That certainly tells me it is a comcast problem!

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Regular Contributor

Re: slow outgoing email

@DNAist 

 

Thank you! That certainly gives us even more evidence that it is a Comcast problem.

 

Now, how do we get them to apply the fix? Would it make sense to start a whole new thread? Would that get anyone's attention at Comcast? Start a trouble ticket, if there is such a process?

 

If I do either, would it be appropriate to put a link to the new thread in this one for the rest of you to follow?

 

:- Doug.

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Re: slow outgoing email


@dgermann wrote:

@DNAist 

 

Thank you! That certainly gives us even more evidence that it is a Comcast problem.

 

Now, how do we get them to apply the fix? Would it make sense to start a whole new thread? Would that get anyone's attention at Comcast? Start a trouble ticket, if there is such a process?

 

If I do either, would it be appropriate to put a link to the new thread in this one for the rest of you to follow?

 

:- Doug.


==

Start a trouble ticket? I wish! Even when an issue is pushed up to tier 2 support by calling and bugging them until they do and they so open a ticket, I have never been able to get them to 'find it' and  tell me whats going on. They need a better system for sure.

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Re: slow outgoing email


@DNAist wrote:

SOLVED (for me, at least) Same problem over the same period here.  I'm using Thunderbird and the problem occurs when sending via my comcast acct and my gmail acct.  However, I had both set to use stmp.comcast.net as the outgoing email server.  When I changed the outgoing server to the gmail server, the problem went away.  That certainly tells me it is a comcast problem!


Oh Lord...I hope they don't consider you posting SOLVED for you as the issue being solved for everyone.  They have a bad habit of closing issues as solved when they are NOT. Happy you are good to go though.

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Re: slow outgoing email

Amen to that, TerriB!!!

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Re: slow outgoing email


@TerriB wrote:

@DNAist wrote:

SOLVED (for me, at least) Same problem over the same period here.  I'm using Thunderbird and the problem occurs when sending via my comcast acct and my gmail acct.  However, I had both set to use stmp.comcast.net as the outgoing email server.  When I changed the outgoing server to the gmail server, the problem went away.  That certainly tells me it is a comcast problem!


Oh Lord...I hope they don't consider you posting SOLVED for you as the issue being solved for everyone.  They have a bad habit of closing issues as solved when they are NOT. Happy you are good to go though.


Terri, SOLVED is supposed to be ONLY for the OP, not for each person in a thread, which is why we emphasize starting a new thread if you're having the same or similar problem.


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Re: slow outgoing email

@Again 

 

Thanks for your reply. So I will take that as advice to go ahead and file a new post on this same issue.

 

Is it safe or dangerous for me to post a link here to the new post? Or I suppose I could simply tag the people active here and that way you will know where it is. What's best?

 

:- Doug.

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Re: slow outgoing email


@Again wrote:

@TerriB wrote:

@DNAist wrote:

SOLVED (for me, at least) Same problem over the same period here.  I'm using Thunderbird and the problem occurs when sending via my comcast acct and my gmail acct.  However, I had both set to use stmp.comcast.net as the outgoing email server.  When I changed the outgoing server to the gmail server, the problem went away.  That certainly tells me it is a comcast problem!


Oh Lord...I hope they don't consider you posting SOLVED for you as the issue being solved for everyone.  They have a bad habit of closing issues as solved when they are NOT. Happy you are good to go though.


Terri, SOLVED is supposed to be ONLY for the OP, not for each person in a thread, which is why we emphasize starting a new thread if you're having the same or similar problem.


@Again......Thanks and yes I am aware of that but the Comcast folks who tend to these problem discussions have a bad habit of marking them Solved when they are not. Sorry but its true.

Do you really mean that each person who has  an identical problem should start a new thread. Oh My Goodness......that would create so many repeat topics when we search and how could we ever follow all of them and respond/discuss?

 

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Re: slow outgoing email


@dgermann wrote:

@Again 

 

Thanks for your reply. So I will take that as advice to go ahead and file a new post on this same issue.

 

Is it safe or dangerous for me to post a link here to the new post? Or I suppose I could simply tag the people active here and that way you will know where it is. What's best?

 

:- Doug.


I would say at this point yes, start a new topic about this and I am going to close out this one.  I will escalate the new one in hopes that an OE will chime in.  If I don't see that happening in a timely fashion I will nudge a couple of people.


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Re: slow outgoing email


@TerriB wrote:

@Again wrote:

@TerriB wrote:

@DNAist wrote:

SOLVED (for me, at least) Same problem over the same period here.  I'm using Thunderbird and the problem occurs when sending via my comcast acct and my gmail acct.  However, I had both set to use stmp.comcast.net as the outgoing email server.  When I changed the outgoing server to the gmail server, the problem went away.  That certainly tells me it is a comcast problem!


Oh Lord...I hope they don't consider you posting SOLVED for you as the issue being solved for everyone.  They have a bad habit of closing issues as solved when they are NOT. Happy you are good to go though.


Terri, SOLVED is supposed to be ONLY for the OP, not for each person in a thread, which is why we emphasize starting a new thread if you're having the same or similar problem.


@Again......Thanks and yes I am aware of that but the Comcast folks who tend to these problem discussions have a bad habit of marking them Solved when they are not. Sorry but its true.

Do you really mean that each person who has  an identical problem should start a new thread. Oh My Goodness......that would create so many repeat topics when we search and how could we ever follow all of them and respond/discuss?

 


Terri, technically yes, a customer should post a new thread even if on the same topic.  I know that sounds difficult to follow, but believe it or not, not everyone's problem is exactly the same.  Plus, "me too" posts are violations of the Guidelines and the Acceptable Use Policy, but in many cases we let them stand.

 

As this thread has gotten long and not had much response from an OE, I'm going to close it out and @dgermann is going to open a new topic so that I can once again escalate this.  Feel free to post the issue if you're having it, and please stay on topic.  😉


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