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send button is missing from email message

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New Poster

send button is missing from email message

After composing an email message, there's no Send button

Expert

Re: send button is missing from email message

Scroll all the way down to the bottom of the screen.  It's under the message body.



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New Poster

Re: send button is missing from email message

I finally figured out I had to minimize the window. The Send button is very low.

New Poster

Re: send button is missing from email message

i still cannot find a send....  minimized font not sure how to minimize screen...? thanks

Expert

Re: send button is missing from email message


majb1 wrote:

i still cannot find a send....  minimized font not sure how to minimize screen...? thanks


Just scroll down until you see the bottom of the page.



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New Poster

Re: send button is missing from email message

Experiencing same problem. Can't find send or minimize buttond. Can't scroll any further down either. So can't send emails. Help.
Regular Visitor

Re: send button is missing from email message

I am having the same problem, there doesn't seem to be anyone watching this forum. I can send from my phone and I can reply with a quick reply. But I can not compose and send a new email nor use the standard reply format.

Expert

Re: send button is missing from email message


Grinch1 wrote:
Experiencing same problem. Can't find send or minimize buttond. Can't scroll any further down either. So can't send emails. Help.

How are you accessing your email----------------using a computer and only  a browser for the webmail, or a desktop email client, or a mobile app or what?



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New Poster

Re: send button is missing from email message

I have had a similar issue.  On a whim, I changed to  Explorer from Google to access my email. Sure enough, I was able to send my emails.  This is not a solution but a work around and is unacceptable. Comcast must get this fixed and while you're at it, Explorer is even slower than google!

Frequent Visitor

Re: send button is missing from email message

Silly answer. Most people know where the send button is located. It has just suddenly DISAPPEARED. Does anyone know the fix for that?

Expert

Re: send button is missing from email message


gnx035 wrote:

Silly answer. Most people know where the send button is located. It has just suddenly DISAPPEARED. Does anyone know the fix for that?


My Send button hasn't gone anywhere.  How are you accessing your email?  Be specific.



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New Poster

Re: send button is missing from email message

I forwared an email to another person, and there is NO send button at the top or the bottom!

Frequent Visitor

Re: send button is missing from email message

No it is not at the bottom.

 

New Poster

Re: send button is missing from email message

Thank you very much! Was having the same issue. Your suggestion worked.
Frequent Visitor

Re: send button is missing from email message

It is very simple.  Just minimize the screen and send button appears.

 

Frequent Visitor

Re: send button is missing from email message

Minimize the screen.

Regular Visitor

Re: send button is missing from email message

I have minimized my screen so low that you can't read anything (like 20%) and there is no Send button. I'm accessing via web using Google Chrome. The send button is nowhere to be seen.

Regular Visitor

Re: send button is missing from email message

I have a feeling this is a browser incompatibility issue with Comcast's Email program. I switched from Google Chrome to Firefox and ... there is a button. 

Frequent Visitor

Re: send button is missing from email message

Just hit the "enlarge/shrink" button up in the top of the right corner. Worked for me.

Expert

Re: send button is missing from email message


@argawalcomkest wrote:

I have minimized my screen so low that you can't read anything (like 20%) and there is no Send button. I'm accessing via web using Google Chrome. The send button is nowhere to be seen.


Use your normal screen resolution, and just scroll down to the bottom of the page.



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New Poster

Re: send button is missing from email message

I did scroll down to the bottom. Still no "send" button

Official Employee

Re: send button is missing from email message

Could you share a screenshot either here or via direct message please?


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Frequent Visitor

Re: send button is missing from email message

Minimize the picture.

Expert

Re: send button is missing from email message


@xyz08 wrote:

I did scroll down to the bottom. Still no "send" button


How are you accessing your email?  With a computer and browser, or on a tablet or what?



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New Poster

Re: send button is missing from email message

Seems some don't understand minimize ( the small square boxes at the top right of the screen, next to the X). Anyway, in my windows setup I had made my bottom task bar "autohide" due to some programs and apps that wanted to overlap it. Seems that the autohide doesn't alway work with every app thus the "send" is hiding behind it. You can minimize as earlier suggested or turn off the autohide taskbar and the send bar will now display. While I am in this forum the autohide is working but not in infinity email, go figure. I am using the EDGE browser, haven't tried the others.

Regular Visitor

Re: send button is missing from email message

No it is not!
New Poster

Re: send button is missing from email message

If you have a adblocker you have to disable it, in my case I use uBlock Origin. That worked for me.

New Poster

Re: send button is missing from email message

go to settings, file, full screen

Expert

Re: send button is missing from email message


@spartanated wrote:

go to settings, file, full screen


Settings where?

File where?

Full screen where?

 

I'm using Firefox.  I don't see anything resembling those directions for webmail.  Can you be more specific, please?


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New Poster

Re: send button is missing from email message

I am not familiar with firefox. Try pushing the F11 key.  That toggles between large and small screens on my setup.

Expert

Re: send button is missing from email message


@spartanated wrote:

I am not familiar with firefox. Try pushing the F11 key.  That toggles between large and small screens on my setup.


I'm not having the problem.  However, the instructions you posted are vague for anyone looking for help, which is why I posted those three questions.  What works for you is good, but you need to be specific about your setup so others understand what you're posting about.  You provide no reference.

 

So, again:

 

Settings where?

File where?

Full screen where?

What browser? [added question]

 

I'm using Firefox.  I don't see anything resembling those directions for webmail.  Can you be more specific, please?


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Frequent Visitor

Re: send button is missing from email message

Having the same problem trying to send Xfinity emails.  Don't see the button  & I can't scroll down any further.  

Expert

Re: send button is missing from email message


@bethanyg1 wrote:

Having the same problem trying to send Xfinity emails.  Don't see the button  & I can't scroll down any further.  


How are you accessing your email?  On a desktop or laptop computer or a tablet or what?



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Frequent Visitor

Re: send button is missing from email message

Accessing email from laptop.  This has happened before, but usually resolves itself.  This only happens to my email account, not to other family members comcast emails, who share this laptop.

Expert

Re: send button is missing from email message


@bethanyg1 wrote:

Accessing email from laptop.  This has happened before, but usually resolves itself.  This only happens to my email account, not to other family members comcast emails, who share this laptop.


OK, then try scrolling up to bring up the bottom of the page.  



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Frequent Visitor

Re: send button is missing from email message

Latoque,

Scrolling up, to see the send button doesn't work either.   Comcast CSR's keep telling me this problems is my fault. I guess my email account is a goner.

Expert

Re: send button is missing from email message


@bethanyg1 wrote:

Latoque,

Scrolling up, to see the send button doesn't work either.   Comcast CSR's keep telling me this problems is my fault. I guess my email account is a goner.


OK, I gotta ask------how big is the screen you are looking at?  My laptop is a Dell 11 1/2" 2-in-one.  I cannot duplicate this problem on that small screen.  The Send button is right where it should be.



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Frequent Visitor

Re: send button is missing from email message

My laptop is an HP with a 15 1/2 inch monitor.   

Can you explain why I can't compose emails & my family members, who also use this computer, for their Comcast email accounts never have this problem?  

Official Employee

Re: send button is missing from email message

bethanyg1 -- Is everyone signing into the computer as different users? They may have the resolution set differently from yours. Can you try another computer to test this? 


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New Poster

Re: send button is missing from email message

my send button is missing in my emails

Expert

Re: send button is missing from email message


@Sallierh37 wrote:

my send button is missing in my emails


Scroll all the way down to the bottom of the screen-----------------------

 

https://connect.xfinity.com/faq/email.html#sendButton



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