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pasted image not sent by xfinity email app on windows 10

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pasted image not sent by xfinity email app on windows 10

pasted image not sent by xfinity email app on windows 10

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Re: pasted image not sent by xfinity email app on windows 10

What type of image is it, and how big is it?  Does the email show in your Sent folder?



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Re: pasted image not sent by xfinity email app on windows 10

it is an ~100k image, copied from Snagit, that appears to paste in the being-composed email. Yes; the email does show in Sent mail--but without the pasted image.

 

thanks,

-john

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Expert

Re: pasted image not sent by xfinity email app on windows 10


@jgibb1 wrote:

it is an ~100k image, copied from Snagit, that appears to paste in the being-composed email. Yes; the email does show in Sent mail--but without the pasted image.

 

thanks,

-john


Do you mean you tried to copy and paste directly from the website?  Try composing another email and this time paste in a photo you might have on your computer.  Send the test message to some other email address you have.  Does that work then?  I tried it with a  photo I already have, and I can't duplicate what you are describing;  the photo gets sent and shows up at the other end just as it should.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: pasted image not sent by xfinity email app on windows 10

thanks for your help...this works now; don't know why