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past years emails

Regular Visitor

past years emails

I cannot locate older emails from past years - help!

Expert

Re: past years emails

How are you trying to search for them?  The search criteria are located here--------------------

 

https://www.xfinity.com/support/internet/search-your-xfinity-connect-inbox/

Regular Visitor

Re: past years emails

Hi - After escalating three levels and over six hours on the phone - four phone calls to them - no calls to let me know the progress - They retrieved up to May of 2017 which does not help as in need all of 2017 - Xfinity and Comcast have left me in the lurch - 

Expert

Re: past years emails

Were you by chance using a desktop email client like Thunderbird or Mac Mail or something?  If so, are you also running a backup utility with an external backup drive?  If those things obtain, you could pull up the emails from the backup.  Just a thought.