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not receiving mass emails from school district

New Poster

not receiving mass emails from school district

Since January 12th, I have not been able to recieve any of the weekly updates from our school district.  I am sure they use a service to send out hundreds- or thousands- together.  I am still receiving individual messages from teachers etc.  They say it is a comcast issue as all of my information is correct on their side and it is happening from more than one school.

Gold Problem Solver

Re: not receiving mass emails from school district

Are the messages in your Spam folder in webmail? If not, check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience).

 

If the settings are correct and an employee doesn't take care of this for you here, Comcast Security Assurance should be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

New Poster

Re: not receiving mass emails from school district

Thanks for the number.  The messages are not in the spam folder and I do have those settings.  I'll give a call if I don't hear anything else.