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not able to get email

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not able to get email

I sometimes use a Toshiba with windows Vista in my home but havent used it for a few months.  when I tried to access my email today I am unable to get anything except the home screen.  Also there is a display telling me that my Norton has expired???  Ission from a customer service specialist that it was an automatic feature thru my Comcast account. 


Re: not able to get email

When you are on the homepage, what happens when you click on the envelope icon-----------anything?  Are you getting any error message?  Are you using an older version of Internet Explorer?


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.