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no account found with matching email and password

New Poster

no account found with matching email and password

I am not able to log in to a website that I once could. I get the message "No account found matching email and password".  What could be the problem?

Expert

Re: no account found with matching email and password

Does the website use your Comcast password or one of their own for their account?  If you are sure the credentials are correct, then my guess is that you need to contact their site administrator to see if the issue is at their end.  Do you get the option to click on something like "Forgot password"?  If so did you try doing a reset?