Community Forum

multiple receipts of the same email

Contributor

multiple receipts of the same email

Since comcast updated their email platform recently we receive the same email multiple times. All sent at the same time or a minute apart. Not necessarily junk emails .How do we remedy receiving the same email multiple times? This isue began about the time Comcast sent out their platform change email tous a month or so ago.

Expert

Re: multiple receipts of the same email

How are you accessing your email?  Using only a browser and the webmail interface, or a desktop client like Outlook or Thunderbird?  Or are you using a mobile device or what?  Does this happen with all incoming emails or only from certain sources?