Hi, Tigerpaw76! Do you have any issues with accessing your email on our website? We have some latency issues today with the server.
@Tigerpaw76 - Thank you for checking! Could you please send me a private message with your full name and email address? Click on my name ComcastElla, then click Send a message.
Things are fine for me here. Whatever it is, it's not happening in this area.
I can't get my email to load - internal server error. Unable to load request.
How did you forward to your gmail?
I'm using Thunderbird under Windows 10 (two builds, one with the dreaded October update and one without) and LInux (Debian 9). I use VPN on the phone and laptop, which has the October update, but not on the desktop with Windows 10 or on Linux. I only go to web mail occasionally to check the spam folder there.
You might try VPN to get to a server in a different area if you have VPN ready to go on something handy.
This is all comcast. My wife's e-mail stoped working on her iPone and iPad. This happened around 2:30 (2/5/19). When she got home and used her desktop, the same error. So I turned on my desktop and I was able to receive my comcast email. Also my iPone was getting the comcast email. Now I loged into her email account from my desktop and got the same error that she was getting on her desktop. We both use comcast webmail. To me this is proof that the problem is on comcast end. Our email accounts must be on different servers.
I did not call comcast because i'm not ready to turn every connected device on and off, change settings in my browser and computer, jump through hoops because an uninformed drone behind the screen reading a script off his/her computer screen. All my stuff worked before and I made no changes, so it should work now. Comcast needs to inform people on a clear and open way that there is a problem so that people don't have to search around for an answer. Darn it. That's not what I wrote, but the sensors found d@mn a too strong of a word.
Likewise, I have not had access to my email inbox via my iPad since yesterday morning, 2/5. I can send, but not receive emails (an error message appears). However, though we’re on the same Comcast account, my wife has not experienced any problems with her email access. Please advise.
On your desktop or tablet, pen a command prompt and give the command
You should get 15 aliases for that URL. I get
If you get all these, the server is working. Note that you dont' get a reponse from a nslookup on these IP addresses; that's normal.
Comcast and others are getting more stringent about proper email setup because spammers use automated mass email. The Comcast page for email setup says:
With IMAP email, (e.g. with incoming mail server imap.comcast.net) use port 993 with SSL enabled. If "necessary" use port 143, also with SSL. The sending email setup is to use smtp.comcast.net with port 587 and SSL enabled. If "necessary" use port 465. Require Xfinity username and password for logon for both receive and send.
This gives you alternate ports to try for both send and receive.
Webmail was my next suggestion. If you can't receive on Comcast Webmail, write down the exact message or take a screen shot with the error message displayed and save it. You should also take note of the URL for the page showing the error. Mine begins with "https://connect.xfinity.com/appsuite/..." (the rest is strange, but write that down too). With that in hand, call Comcast and report the outage.
I can't help further there because Webmail works for me from my main machine right now.
I was involved with the Linux problem with imap.comcast.net server. With a plethoria of aliases, you need to be able to cope with whatever is going on internally with the IP mechanations, and this was solved by adding a GNU utility specifically for URLs that map to large numbers of aliases. That may or may not have something to do with the current problem with some Windows platforms but I think it's one of the IMAP servers that isn't in my area, so my Windows system doesn't connect to it.
That's why I suggested that a user with the problem get the exact error message and the exact URL that is in use when the error occurs and call Comcast tech support.
I just got done with a chat session with the Xfinity mobile app dept. They affirmed that they are having an issue with email since yesterday (Feb. 5th). My mobile Xfinity Connect app hasn't been able to maintain a connection since the last update in January. Seems to be an issue with older android versions. They started a trouble ticket and said they will contact me within 48 hours. We shall see. I will keep you all informed.
My apologies for your experience, we did have a known issue with the email server and we did work on the resolution. The issue is mostly resolved by now but there are still discrepancies that we are working on. Thank you all for your patience as we continue to work on this.
Please let us know here if you are still experiencing this issue.
Getting an imap.comcast.net not responding error as of around noon today. Was not receiving on my iphone or ipad. Tried setting up new email account on my windows machine and it shows my recent sent and draft messages, but no new inbox emails. Issue is only with one of my email accounts not another. Have tried the different IMAP iterations already posted above, without success. Have deleted my accound and reinstalled without success. Settings for account that works and the one that doesn't recceive new email appear to be the same.
Hi, ganttown! Have you tried to check your email at https://connect.xfinity.com?
Thank you for posting, @JGB12. You don't have to use Xfinity Connect app if you don't want to, I just need to know if you have any issues checking your email via our app or website. It will tell me if there are any issues with the email in general.
I have the same problem using Microsoft Office on Windows 10, as well as the m ail clients on an ipad and iphone. I pinged imap.comcast.net and received "pinging imap.ge.xfinity.com (18.104.22.168):"
request timed out.
I have not been able to get comcast email for two days. Is there a solution?
I can check my email on the internet through comcast but since 3/7/19 I have had nothing but issues checking/receiving/sending email from Mail on my Mac. I went so far as to remove the email account and try to reload it, and now it won't even reload. It works find on my iPad and iPhone. I'm running the most recent MacOS Mojave
@Ronaldo47 - I got your private messages and replied back but haven't received a response yet. Please check your private messages.
@Dwt47 - What iOS version is your iPhone 6 on?
@nyet65 - Could you please provide more details regarding your issue? Are you having issues with 3rd party email programs?
@taralea2003 - If iPad and iPhone don't have any issues, it could be an issue with the mail app on your Mac. Do you have any other email accounts (non-Comcast) ones loaded in MacMail?
I understand. In your previous message, you said a tech was able to resolve this. Are you still having email settings issues?