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i cant see any old email before april 2018 is there any reason why?

Regular Visitor

i cant see any old email before april 2018 is there any reason why?

i have had my comcast email for years but when i go to search for a old email i cant find it, i tried manually scrolling down thru them on the actual comcast website but im not showing any emails before april 2018, any suggestions would be appreciated

Expert

Re: i cant see any old email before april 2018 is there any reason why?

I'm going to escalate this to the forum admins.  I don't think you can fix this yourself.

Official Employee

Re: i cant see any old email before april 2018 is there any reason why?

Hi brianp27. I can assist with troubleshooting your missing emails issue. To get started, please send me a private message and include your full name and account primary phone number so I can assist you.