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hyperlinks in email won't open

New Poster

hyperlinks in email won't open

Just recently, we can no longer open any hyperlinks in our comcast email.  Two different accounts and two different users.  We both use Chrome.  Solution??

New Poster

Re: hyperlinks in email won't open

I'm also experiencing the same issue.  Problem started Staurday 2/16

Gold Problem Solver

Re: hyperlinks in email won't open


@bevh1149 wrote: ... we can no longer open any hyperlinks ... We both use Chrome. ...

Please see https://forums.xfinity.com/t5/Email-Web-Browsing/nothing-happens-when-I-click-on-a-hyperlink-in-an-e....

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New Poster

Re: hyperlinks in email won't open

Issue:

Links don’t seem to work on Xfinity websites.  They aren’t opening websites as expected.

 

Cause:

According to the Google Chromium forums, this was a known bug in Google Chrome 71 (January release) that didn’t get resolved in Google Chrome 72 (February release).  The bug considers all links that open a new tab to be “pop-ups,” therefore falling under the jurisdiction of Chrome’s built-in pop-up blocker.

 

This reportedly includes:

  • Links that include target=”_blank”, which ask the browser to open the link in a new tab instead of in the current tab.
  • Links that the user opened with the “open link in new tab” action.  For example, right-clicking the link and selecting “open link in new tab” or by pressing the CTRL key while left-clicking the link).

 

Some experts are blaming the issue on Chrome extensions that scan the link before opening it, for example Ghostery and Norton Security Online.

 

Resolution:

 

Until Google Chrome fixes the bug, users can “allow” Xfinity websites to open links in new tabs.

 

The easiest method is to:

  1. Click on a link that doesn’t seem to open.
  2. This will display a small red alert that says “Pop-up blocked” on the far-right of Chrome’s address bar, to the right of the website address.  This alert will shrink and go away in about 3-seconds, leaving only a small red “X” icon.
  3. Click on this icon and select “Always allow pop-ups and redirects from…” then click the “Done” button.
  4. That website will now be allowed to open links in new tabs.
  5. If you experience this issue on other websites, please repeat the steps above on that website as well.
New Poster

Re: hyperlinks in email won't open

I tried what you said and it didn't respond and also didn't show a popup on the side.

New Poster

Re: hyperlinks in email won't open

I got it to work doing what you guys suggested. Thanks!

New Poster

Re: hyperlinks in email won't open

Thanks, it works now

New Poster

Re: hyperlinks in email won't open

Thank you! That worked beautifully!