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folders & contacts missing when updated to new platform

New Poster

folders & contacts missing when updated to new platform

Hi, recently i upgraded to the new email platform and just now discovering that my folders and contact list are empty..were did they go???

Expert

Re: folders & contacts missing when updated to new platform

You can't fix this yourself.  So I'm escalating it to the forum admins for follow-up.

Official Employee

Re: folders & contacts missing when updated to new platform

 

ebayjim1953, have you tried to locate the emails via a search? Are the emails gone altogether? Please send me a private message with your full name and account related phone number for help. 

 

KenF

 

 

New Poster

Re: folders & contacts missing when updated to new platform

When you changed to a new format a few months ago, I lost some very important emails that I'd been holding on to for several years. What happened to them???? Can I retrieve them?

Tags (1)
Official Employee

Re: folders & contacts missing when updated to new platform

 

cwmomace, thanks for reaching out. Are you unable to find this emails via a search as well? Were you accessing your emails via a different device and moved them around or deleted them?