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emails sent via apple mail to TDS addresses rejected

New Poster

emails sent via apple mail to TDS addresses rejected

I have an Apple and prefer using Apple mail.  Suddenly all emails that I send to TDS addresses are rejected.  I can send the same emails using the Xfinity email but just not the Apple mail.  Other addresses on Apple mail go through fine.  Apple says it is a Comcast problem, but they refuse to call me back to help after checking that correct ports, etc. are being used.  Any ideas?

Expert

Re: emails sent via apple mail to TDS addresses rejected

Are you getting any bounce or error message from Mail?  If so exactly what does it say?

New Poster

Re: emails sent via apple mail to TDS addresses rejected

Thank you for your reply---below is a copy of the email I receive from mailer-daemon@comcast.net

 

I have x'd out the recipient's email address 

 

     This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

  *XXXXXXXXXXXX

Reason: Permanent Error

Reporting-MTA: dns; resqmta-ch2-05v.sys.comcast.net [69.252.207.37]
Received-From-MTA: dns; resomta-ch2-16v.sys.comcast.net [69.252.207.112]
Arrival-Date: Sun, 25 Mar 2018 14:09:28 +0000


Final-recipient: rfc822; XXXXXXXXXX
Diagnostic-Code: smtp; 554 5.7.1 [P4] Message blocked due to spam content in the message.

Last-attempt-Date: Sun, 25 Mar 2018 14:09:34 +0000


Expert

Re: emails sent via apple mail to TDS addresses rejected

OK the error message is telling you that there is something being detected as spam by either the Comcast spam filtering system or the spam filters of the recipient's email program.  Call Comcast security and see if they can look at it and spot the problem--------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Official Employee

Re: emails sent via apple mail to TDS addresses rejected

That rejection is from the TDS system.  They think something in your message is spam.  I'm going to see if I can find someone to talk to there about what might be going on.

Official Employee

Re: emails sent via apple mail to TDS addresses rejected

Well, sometimes that works, sometimes it doesn't.  They suggested that your intended recipient at TDS open a ticket.

 

This is the message their MTAs are returning: "5.7.1 [P4] Message blocked due to spam content in the message."

and I have some sample UTC times of:

 

20180325 14:09:34.767

20180325 14:09:34.041

20180325 02:30:23.708

20180325 02:30:23.708

 

Yes, one of them is repeated.  That's just two messages that were being attempted at the same instant.  If you need more information that we could provide, please let me know.  I'm sorry I can't do more, but this is the way that TDS requested to handle this.  If you don't get anywhere, please let me know, and I'll see if I can find another channel to reach them.

New Poster

Re: emails sent via apple mail to TDS addresses rejected

Thank you for your reply.  I had wondered if it might be TDS and called them, but they said they couldn't help me as i was no longer a TDS customer!  I will copy your message and ask a friend if she will call TDS and see if they can resolve the issue.