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email

New Poster

email

Microsoft tells me that they have sent me email with a code that I need. It doesn't arrive, either at Comcast mail, or via my email client. MS quotes my correct address. Not in spam/junk folders. I've tried many times. My contacts with others are coming through just fine. What can block a specific sender from my inbox?

Expert

Re: email

The only thing I can suggest is that you contact Comcast security and see if there is some blocking issue going on------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

New Poster

Re: email

I did contact Comcast, and they affirmed no blocks on my account.

Expert

Re: email

The only thing I can think would be if you had set up a filter to either block it or redirect it to another address.  Can you give them some other, non-Comcast address you have like Yahoo or Gmail or something to see if the same thing happens?