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New Poster

email

My email icon no longer shows up in the top left of my Xfinity page. I cannot retrieve my email. I tried signing out and in again. 

Help!

Expert

Re: email


@Lynnie1959 wrote:

My email icon no longer shows up in the top left of my Xfinity page. I cannot retrieve my email. I tried signing out and in again. 

Help!


From the homepage, scroll all the way down to the bottom and you will see Check Email & Voicemail under I Want To in the left column.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Gold Problem Solver

Re: email


@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.

New Poster

Re: email

I scrolled to the bottom of the page. It tells me to use my icon or tells me how to get it from my phone. I need it to show on my homepage at the top like it used to . 

Thanks for trying. 


@BruceW wrote:

@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.


 

New Poster

Re: email

I did. Still not showing up. Even talked to Comcast agent. Still not working

Gold Problem Solver

Re: email


@Lynnie1959 wrote: I did. Still not showing up. Even talked to Comcast agent. Still not working

Doesn't https://connect.xfinity.com/ open your webmail page if you click it?

New Poster

Re: email

Comcast told me my computer was too old! I also lost my Comcast Wi Fi. When the Comcast tech installed it, he told me I no longer needed my other router. He disconnected it. When I called, they couldn't understand I no longer had my old router. I am serisously thinking of changing to another company. I was on the phone for 2 hours!! My issue was not resolved. I appreciate your help. 

Expert

Re: email


@Lynnie1959 wrote:

I scrolled to the bottom of the page. It tells me to use my icon or tells me how to get it from my phone. I need it to show on my homepage at the top like it used to . 

Thanks for trying. 


@BruceW wrote:

@Lynnie1959 wrote: My email icon no longer shows up in the top left of my Xfinity page. ...

You might want to bookmark https://connect.xfinity.com/.


 


Are you saying you're missing the black banner footer on the homepage, which is under the white Help & Support banner?

 

homepage footer.JPG

 

 



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.