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email

New Poster

email

My email messages are not showing up and my sent folder is empty.  Colored folders are no longer colored.  What happened?

Expert

Re: email

How are you accessing your email?  With just a browser and the webmail UI, or a desktop client, or on a tablet or what?  Try signing out of the account and back in again.

New Poster

Re: email

I am using a laptop computer and accessing my email through xfinity.  

Expert

Re: email


herybill wrote:

I am using a laptop computer and accessing my email through xfinity.  


Are you still in the old email format or the new one?  To tell, look at the URL in the address bar.  If it says Zimbra you are in the old one, if it says Appsuite you are in the new one.

New Poster

Re: email

I am using  the new one.  Things seem to be working but I still can not get to some businesses I used to have in my email address book.  They can send to me but I can not send to them.  When I click on their address I get nothing but a blank screen.

Expert

Re: email

When you are in the address book, check the box to the left of the contact.  Then click on the envelope icon in the toolbar to compose a message to that contact.