Community Forum

email folders

New Poster

email folders

Lost folders

 

Expert

Re: email folders

You need to provide better information.  Do you mean one particular folder, or are they all gone or what?  Can you still see the folder pane to the left side of the page?

New Poster

Re: email folders

I can still see the folder pane. However it has none of the folders that I set up. I have 5 personal folders that do not appear there. I can find my folders on my smart phone but not my laptop.

Expert

Re: email folders

Is the laptop using a desktop email client like Outlook or Thunderbird, or are you only using a browser and the webmail interface?  If you are using a client, is it using POP3 for the Comcast account?

New Poster

Re: email folders

Same problem here.

The folder name appears but with no content.  No Inbox, no Sent, no Trash....and no E-Mails.

 

New Poster

Re: email folders

I don't know. I just go in to Xfinity's website, sign in, go to menu, click on email, and it comes up. 

Expert

Re: email folders


@Omega11 wrote:

Same problem here.

The folder name appears but with no content.  No Inbox, no Sent, no Trash....and no E-Mails.

 


See if this is what is going on----------------------

 

https://forums.xfinity.com/t5/Internet-Archive/view-forlders-in-email/m-p/2839240#M505431